SCHEDERMANNN CO. SHOP USES COOKIES AND OTHER TECHNOLOGIES TO IMPROVE YOUR EXPERIENCE ON OUR SITES. BY CLICKING X YOU ACCEPT.

Welcome to the Key Club Shop by Schledermann Company.
When you are shopping at our online-shop, you are automatically accepting our terms & conditions.

KEYCLUBCO.COM IS OPERATED AND OWNED BY: SCHLEDERMANN HOLDING APS.

Keyclubco.com
CVR-nr. 36 55 00 90
Schledermann Company
Østerbrogade 56 D st. Tv
DK-2100 Copenhagen Ø
Danmark

The sales and delivery conditions apply to the purchase of goods at Keyclubco.com for delivery in Denmark excluding Greenland and Faroe Islands unless otherwise expressly agreed.

ORDERING AND PAYMENT AT KEYCLUBCO.COM
Keyclubco.coms webshop is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.

To purchase at Keyclubco.com you must be at least 18 years old and possess a valid credit card that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent and / or otherwise have a legal right to enter into a purchase.

Keyclubco.com is an exclusive shopping universe, where you always have access to unique benefits.

You select the items you want to buy and put them in the "shopping basket". You can edit the contents of the shopping basket right up to the time of the order and you can continuously check the contents and prices of the goods. 

Any extra payments such as shipping or debit card charges will be calculated immediately before you are ready to pay. 

When you are ready to order, click on "Checkout", where you enter your name, address, email, telephone number and payment method.

You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and pay". After this, your order passes to Keyclubco.com and can no longer be changed.

Please be aware that the actual payment will not be debited your account until the goods are sent from our shop.

CANCELLATION OF ORDER
Keyclubco.com may cancel an order if it is not possible to deliver the ordered product. You will be informed by mail should such a situation arises, and any payment or reservation made using a payment method will be returned / cancelled.

ACKNOWLEDGEMENT OF ORDER RECEIPT AND ORDER CONFIRMATION
When you order an item from us, you will receive a receipt by email to show your order has been received.

However, you enter into a binding sales contract only when you have received an order confirmation / sales receipt from us.

PAYMENT
We accept the following credit- and debit cards:
• Dankort/VISA
• Mastercard
• Maestro
• Visa Electron
• American Express
• Mobile Pay
• Viabill

14 DAYS OF CANCELLATION YOU ORDER
When you shop with Keyclubco.com you usually have 14 days to cancel, when you can inform us that you have changed your mind and return the item to us. 

The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Christmas Day or New Year's Day, the deadline is extended to the following Monday. After receipt you may only handle the items to establish their nature, characteristics and the way they operate.

Some products do not include a right to cancel, or you may lose your right to cancel. 

The following are excluded from the right to cancel: Sealed products, which for health or hygiene reasons are not suitable to be returned once the seal is broken after delivery.

To exercise the right to cancel, you must notify us within 14 days of receipt of the items. If you wish to cancel your purchase, you can send an email to: customerservice@keyclubco.com with you order confirmation.

IMPORTANT! We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind

RETURN
Should you regret your purchase please return the goods to:

Lagerkompagniet ApS c/o Schledermann Co.
Søllerupvej 21
4681 Herfølge
Denmark

Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it necessary to return the product in its original packaging.

When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.

You must pay the costs of returning the items if you change your mind.

Please note! We do not accept packages sent COD or similar.

DOCUMENTATION OF YOUR PURCHASE AND RETURN FORM
You must attach a copy of the order confirmation or other documentation from your purchase. Additionally, it will facilitate the processing if you attach a completed return form, which is enclosed in the package when you receive the items.

REFUNDS
When we receive the items, we will check them, and you will be refunded the amount you paid to us upon purchase. The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase.

NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because:
• You have actually used the items
• The items were damaged while you were responsible for them
• You handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
• You have not followed the restrictions of the cancellation right in terms of seals, product type etc.

COMPLAINTS - IF THERE IS SOMETHING WRONG WITH THE PRODUCTS
Your purchase is covered by the Danish Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.

Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.

YOU MUST CONTACT US WITHIN A "REASONABLE PERIOD"
You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered. You can claim by contacting us via email at costumerservice@keyclubco.com or by telephone on 00 45 70 20 32 22.

So that we can assess your claim, we will ask you the following:
1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.
2. To document the defect you must send 3-4 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back.
3. Send the photos via email to costumerservice@keyclubco.com   
4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
5. After we receive your photos, we will deal with your claim as soon as possible.

If you are returning faulty item(s), Keyclubco.com will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:

Lagerkompagniet ApS c/o Schledermann Co.
Søllerupvej 21
4681 Herfølge
Denmark

(Note: packages cannot be submitted in person at this address)

If the claim is justified, we will refund your reasonable shipping costs incurred when sending the item back to us. Otherwise, you must bear all costs of transport, including our shipping costs for returning the item after the investigation.

Remember that the item must always be well packaged, and you must get proof of postage. 

You are responsible for the package / items until received by us. So, keep the postal receipt including information on shipping costs and if applicable the track and trace number.

Please note! We do not accept packages sent COD or similar.

DISCOUNT CODES (VOUCHERS)
We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.

When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed. 

Only one discount code can be used per order.

Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.

In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use Keyclubco.com permanently.

BREACHES
In the event that the customer breaches obligations under these terms and conditions, Keyclubco.com may terminate or restrict their use of the Keyclubco.com website and orders will not be placed. 

The following grounds shall also be considered a material breach
• The customer gives an incorrect name, address, email address, phone number
• The customer harasses Keyclubco.com, our employees or our customers

Keyclubco.com reserves the right to cancel or restrict the future use of the site Keyclubco.com and/or charge the customer for any return costs when Keyclubco.com suspects an abuse of a customer’s account such as buying behavior that misuses our free returns which causes or threatens to cause Keyclubco.com costs, risks and responsibilities that go beyond normal usage. When a question arises concerning the possible cancellation, restriction or charge of the return shipping costs, Keyclubco.com in its application of the above provisions, reserves the right to take past events into consideration. Keyclubco.com can choose to excuse occurred events and act in the way that we believe is most appropriate. 

APPEALS
If you have a complaint about your purchase, please email costumerservice@keyclubco.com telephone 00 45 70 20 32 22. If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with Forbrugerklagenævnet. You may also use the European Commission online dispute resolution here for your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address info@schledermannco.com. 

Governing law and jurisdiction

Purchases of items at Schledermannco.com are subject to Danish law. Any disputes are decided by the ordinary Danish Courts. 

ACCESS TO DATA AS WELL AS CHANGE, UPDATE OR REMOVAL OF DATA
As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.

We can reject requests, that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially) or affect another individual’s personal data. Any queries regarding this should be directed to customer service via email customerservice@Keyclubco.com.

Data responsible for Keyclubco.com is Schledermann ApS.

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COOKIES AND PRIVACY POLICY

Keyclubco.com is responsible for the acquisition, processing and utilization of your person-specific data, Schledermann ApS can as the responsible, be reached by you via the following contact options:
Keyclubco.com
Schledermann Company
Østerbrogade 56 D st.
DK-100 København Ø
Phone: 00 45 70 70 32 22
E-mail: customerservice@keyclubco.com

You can any time request for information about your data stored by us, and can exercise your right to correction, blockage or deletion of your data. To this end you can make use of the previously mentioned contact options.

Should you object to the acquisition, processing or utilization of your data by Keyclubco.com (Schledermann ApS) in keeping with the stipulations of these data-protection provisions, whether entirely or for individual measures, you can send your objection per e-mail or by letter again using the previously mentioned contact options.

ACQUISITION, PROCESSING AND UTILIZATION OF PERSON-SPECIFIC DATA 
Person-specific data describes details relating to the actual or personal relationships of a specific or identifiable natural person. Such details include, for example, your name, your telephone number, your address, and all existing data that you disclose to us during registration and when opening your customer account.

YOUR KEY CLUB MEMBER ACCOUNT 
For each customer who registers as a Key Club member using the function: ‘Apply now, a Business code or via a personal e-mail and get approved, we set up a customer account, i.e. password-protected, direct access to the key club members existing data stored by us. This allows you, amongst other things, to view your already-concluded, still open and recently sent orders, or to manage your personal data and the newsletter.

SETUP OF THE KEY CLUB MEMBER ACCOUNT
The following data must be given during the registration for a customer account (obligatory disclosures):
 Your e-mailadresse
 Your password
 Your fornavn
 Your efternavn
 Your Gender
 Consent to the check on credit standing and to the data-protection provisions

Your invoice and delivery address need not be given until you order something. For your order we need your correct name, address and payment data. We need your e-mail address so that we can confirm receipt of your order and its dispatch, and so that we can communicate with you in general. We also use your e-mail address to identify you (as a log-in name), when you visit your customer account.

COOKIE & PRIVACY POLICY
When you visit Keyclubco.com we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of Keyclubco.com and to support our marketing.

Here you can read about the information we collect, how we treat the information, what we do with it, who has access to it and how to contact us about cookies and the privacy policy.

The collection of personal customer information on Keyclubco.com takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

Keyclubco.com automatically detects the IP address and data when you move between different pages and services on the website. If you log in or sign up for our newsletter, we record this too, so we can make it easier for you next time.

In this context we use various analysis tools such as Google Analytics, which assist us in collecting statistics on the use of Keyclubco.com to create a better experience for you.

Keyclubco.com collects information from users by five sources
• By cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, viewed brands, interaction/clicks and searches.

• By purchases; e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.

• By user behaviour and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client

• By users supplying information themselves (e.g. adding a favourite brand or information to the customer profile)

• By credit scoring from 3rd party assessment company.

The purpose of collecting the information serves different areas:
• Fraud & risk. To prevent fraud and do risk assessment.

• Legislation. To meet existing legislation.

• Obligations. To fulfil our obligation to you as a customer or user of our service – like purchase, invoicing, customer service and MyKeyclubco.com account.

• Customer service. To be able to perform customer service via MyKeyclubco.com account, email, chat or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer.Marketing. To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement.

• Customer experience. To improve the customer experience interacting with Keyclubco.com such as personalising your experience on Keyclubco.com, development of new features, services and products. This also include to administrate, protect, operate and maintain our websites, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of our customers preferences.

PROFILING
Keyclubco.com creates individual customer profiles based on your collected data across all data sources/categories; e.g.  browsing behaviour together with your purchases and information you have supplied (e.g. favourite brand and favourite products). We combine and analyse these data with the purpose of improving your experience at Keyclubco.com and to tailor personal offers and services as well as to define the communication frequency.

TIMEFRAME FOR DATA STORAGE
We will retain your personal information for the period necessary to fulfil the purposes outlined in these Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Marketing purpose for Keyclubco.com
3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites. If you have given your marketing permission (email, SMS, phone etc) and as long as we have your permission

Storage of order history and obligations to fulfil orders for Keyclubco.com
7 years or as long as we are obligated to meet the needed legal requirement.

Customer service for Keyclubco.com
3 years or as long as we are obligated to meet the needed legal requirement.
Customer experience for Keyclubco.com

Customer experience for Keyclubco.com
3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites. If you have given your marketing permission (email, SMS, phone etc) and as long as we have your permission.

Meet legislation for Keyclubco.com
As long as we are obligated to meet the need legal requirement.

Fraud & risk assessment for Keyclubco.com
3 years or as long as we are obligated to meet the needed legal requirement.

WHAT IS A COOKIE?
When you visit Keyclubco.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognise your computer on subsequent visits. No personal information is stored in our cookies.

Almost all websites use cookies. They are located on your computer to help you, which helps analyse how the website is used so that the user experience can be improved. In many cases, cookies may be necessary to provide a particular service on the website.

The information in your cookies is sent between your browser and a web server and includes information on user settings, login and how the website is being used.

WHAT ARE COOKIES USED FOR AT KEYCLUBCO.COM?

Browsing & Auto login
When you visit Keyclubco.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of Keyclubco.com and to support our marketing.

Keyclubco.com automatically detects who you are, based on different parameters such as the IP address, device and cookies when you move between different pages and services on the website. This means if you are logged in on our website, you will automatically be logged in the next time you visit Keyclubco.com on the same device. The same auto login will occur if you click in a Keyclubco.coms email.

Analytical tool
We use various analytical tools such as Google Analytics, which assist us in collecting statistics on the use of Keyclubco.com to create a better experience for you.

To determine who visits our websites, we use cookies to create demographic and user-related statistics. This gives us the opportunity to customize and create content and services that match your and other users' interests and desires. Below are the purposes for which cookies are used at Keyclubco.com.

Third-party cookies
Keyclubco.com uses a variety of third party services on our pages. These services also sometimes use cookies. You can choose to reject third-party cookies in your browser by following this link: https://www.youronlinechoices.com.

Among other things, third-party cookies are used to gather statistics on your visits to Keyclubco.com; here we use cookies, for example, to know which sites you visit and how long you spend on them. Here we use the system Google Analytics provided by Google: You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Marketing & Retargeting
Keyclubco.com also works together with companies to enhance our online advertisement to ensure you only are exposed to relevant ads. In this context we use the following suppliers: Facebook, Instagram and Google. 

Keyclubco.com contains third party components such as "Facebook Recommend", "Facebook Like" or "Google+". These third-party components have the effect that the owner of the third-party component, such as Facebook or Google, receives technical data about your browser, IP address, and the pages you visit on Keyclubco.com and similar. The treatment that the owner of the third-party component performs is beyond our control and is solely between you and the owner of the third-party component.

Keyclubco.com uses these components to link directly to our social media sites and thereby ensure easy navigation for you as a customer.

FUNCTIONALITY
At Keyclubco.com a number of technical cookies are in place that is necessary for handling the functionality in several areas at Keyclubco.com. These are the cookies that are stored when you log into Keyclubco.com. and cookies stored to keep track of the contents of your shopping cart, favourites etc.

HOW DO YOU AVOID COOKIES?
If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies.

We recommend that you read our cookie policy carefully before considering making changes to your cookie settings on your computer as and read more about cookies on other websites.

A change to cookie settings may cause a degraded user experience when visiting our and other websites.

You should be aware that if you do not accept cookies, there may be functions on Keyclubco.com that will not work. 

IF YOU WANT TO BE EXCLUDED FROM THESE TYPES OF ADVERTISEMENTS, YOU CAN REMOVE YOUR COOKIE HERE.

Firefox
To delete cookies, go to Tools -> Options -> Privacy -> and remove individual cookies or clear your history.

To block cookies, go to Tools -> Options -> Privacy -> in drop-down menu under History select "Use custom settings for history" -> tick "Always use private browsing mode" and uncheck "Accept cookies from pages ".

Internet Explorer
To delete cookies, go to Tools -> Internet Options -> General tab -> Click Delete -> Cookies-> Delete.

To block cookies, go to Tools -> Internet Options -> Privacy -> Move slider to the top. This is how you block all cookies. -> Click OK.

Google Chrome
To delete cookies, click on the Tools button -> Tools -> Clear browsing data -> Delete cookies and other site data -> Clear browsing data.

To block cookies, click on the Tools button -> Settings -> Show Advanced Options -> Content Settings -> Click "Block all sites from storing data" and tick the "Block third-party cookies and site data" -> Ok

Safari
To delete cookies, click on the Tools button -> Settings -> Security -> Click on "Show Cookies". Here you can either delete cookies from a single domain or remove all cookies.

To block cookies, click on the toolbar button -> Settings -> Security -> Under "Accept Cookies" select "never".

CONTACT REGARDING PERSONAL DATA
If you want to access the information we hold about you at Schledermannco ApS, please contact us at: costumerservice@keyclubco.com. If incorrect data has been registered, or you have other objections, you can contact the same place. You can look at what information about you is registered and you can object to registration under the Personal Data Act.

As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.

We can reject requests that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially), affect another individual’s personal data, or requests that are extremely impractical (e.g. information from back-up systems). Any queries regarding this should be directed to customer service via email costumerservice@keyclubco.com.

PROTECTION OF PERSONAL DATA
Legislation requires your personal information to be kept secure and confidential. We store your personal information on servers with high levels of security, which are located in controlled facilities, and our security is checked regularly to determine whether our user information is handled securely and always taking your rights as a user into account. However, we cannot 100% guarantee security for data transmissions over the internet. This means that there may be a risk that other unauthorised parties gain access to information when data is sent and stored electronically. Thus, your personal information is submitted at your own risk.

Personal information is deleted or made anonymous continuously as the purpose for which it was collected ends.

The rapid development of the internet means that changes in our processing of personal data may be necessary. We thus reserve the right to update and amend these guidelines for the processing of personal data. If we do, we will of course correct the "last updated" date at the bottom of the page. In case of substantial changes, we will notify you in the form of a visible notice on our websites.

You may complain about the treatment of information and data relating to you. Complaints are submitted to the local Data Protection Agency.

Contact us
You can contact Keyclubco.com via:
Email: costumerservice@keyclubco.com
By phone: 00 45 70 20 32 22

Or by post:

Keyclubco.com
Schledermann Company
Att: Key Club Customer Service
Østerbrogade 56 D st
DK-2100 København Ø
Denmark